Loading... Please wait...


Quality Assurance

Atmos’ Quality Assurance option is flexible, offering valued system features for low, monthly subscription rates. Atmos, simply put is Call Recording as a Service (CRaaS), so organizations subscribe to specific features customized to their needs.


Sometimes audio is not enough. Get a complete understanding of your agent interactions with audio-synchronous screen capture.

  • Switch to a complete, holistic view of the entire call experience
  • Set the frequency of screen captures from seconds to milliseconds
  • Play back a real-time screenshot feed without consuming additional bandwidth
  • Display screenshots next to the call during playback, along with a graphical marker of when the capture was taken in that call
  • Each screen capture is marked so that supervisors can easily determine who said what, when they spoke it, and what else was on the agent’s screen during the call


Design agent performance metrics and accurately measure employees with your company’s own key performance indicators (KPI).

  • Weight your metrics according to your specific company requirements
  • Monitor employee performance for global regulation compliance
  • Use our tools to measure agent performance individually or run multiple comparisons across your entire workforce
  • Gain actionable insights, identify skill gaps, and spot training needs of individual agents or groups

    There are no products in this category.

What's News


We are please to offer our monthly newsletter on request.

Copyright 2022 Digital Techniques. 本网站所有权归北京迪特爱数码科技有限公司 All Rights Reserved.
 Sitemap | Bigcommerce Premium Themes by PSDCenter