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Quality Assurance

Atmos’ Quality Assurance option is flexible, offering valued system features for low, monthly subscription rates. Atmos, simply put is Call Recording as a Service (CRaaS), so organizations subscribe to specific features customized to their needs.

AGENT SCREEN CAPTURE

Sometimes audio is not enough. Get a complete understanding of your agent interactions with audio-synchronous screen capture.

  • Switch to a complete, holistic view of the entire call experience
  • Set the frequency of screen captures from seconds to milliseconds
  • Play back a real-time screenshot feed without consuming additional bandwidth
  • Display screenshots next to the call during playback, along with a graphical marker of when the capture was taken in that call
  • Each screen capture is marked so that supervisors can easily determine who said what, when they spoke it, and what else was on the agent’s screen during the call

YOU DEFINE YOUR METRICS

Design agent performance metrics and accurately measure employees with your company’s own key performance indicators (KPI).

  • Weight your metrics according to your specific company requirements
  • Monitor employee performance for global regulation compliance
  • Use our tools to measure agent performance individually or run multiple comparisons across your entire workforce
  • Gain actionable insights, identify skill gaps, and spot training needs of individual agents or groups

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