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Artificial Intelligence

CallCabinet offers robust Natural Language Processing to offer you best-of-breed speech analytics with Atmos’s new options.

No matter how diverse our customer data channels grow, voice data still accounts for an enterprise’s greatest supply of opportunity and risk. Before AI, quality assurance meant sampling a fraction of calls manually, measuring only positive and negative outcomes. Things have changed, and now no enterprise can afford to manually sample small fragments of call data, hoping they haven’t missed anything. Atmos brings you the most powerful modern QA solution to companies of every size.

 

AI UNDERSTANDS AND ORGANIZES YOUR UNSTRUCTURED CALL RECORDINGS

Every call into your organization represents a potential opportunity or risk, depending on how well your call center operates.

Atmos’s new AI engine powerfully structures your call recordings, recognizing urgent data points like customer and agent emotion, positive and negative trend words, and cross-talk.

Atmos’ AI capability cuts through what used to be a pile of voice audio and converts it into an ever-expanding body of knowledge you can directly ask questions of and get accurate answers from.

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