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Analytics
Gather precious insight on your customers’ experience and agent interactions through Atmos Analytics.
Atmos offers organizations a wide array of information, derived from call data, user performance and content driven data. Atmos QA, combined with Speech Analytics technology, provides a complete understanding of not only how your employees communicate with your customers, but also how your customers view communications with your organization.
Analytics:
Get A Feeling for Your Calls
As Atmos Speech Analytics process your call data, audio is analysed not only for what is said, but also how it is spoken. Driven by our advanced acoustic algorithms, Atmos Speech Analytics measures voice pace, volume, pitch, tonality, and other factors to determine the sentiment of the call. Atmos also scans the call duration, intelligently measuring words and phrases against sentiment to determine trends in the conversation.
Use Metrics
To Manage Agent Performance
Through the Atmos QA option, management reviews and evaluates the performance of customer-facing employees. Our decision tree based evaluation tools allow management to tailor evaluations for Key Performance Metrics and specific Compliance standards. The Atmos reports module gives organizations the power to measure the analytics data against individual and team goals.
Search
Powerfully And Simply
Atmos QA, when combined with Speech Analytics, provides speech-to-text translation designed to allow intuitive retrieval of critical data through keyword and keyphrase search. Datamine your call recordings to find competitor mentions, product names, and words specific to your company interests.