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Agent Evaluation

Atmos Agent Evaluation Tools not only equip enterprises to deeply analyze agent performance, but also to score and train employees for increased customer satisfaction. Using a wide array of analytics, Atmos provides call center managers a detailed and holistic view of the customer experience and workforce response.

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CUSTOM REPORTING

Atmos comes with detailed predefined report queries, but more importantly lets you define your own company-specific reports based on KPI criteria you want to measure like number of calls, talk time, compliance with company policy, and other information acquired through the Atmos call and screen recording.

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ANALYZE WORKFORCE PERFORMANCE

Having a tuned call staff is key to reaping a lasting ROI from your call center. Atmos offers more than just a data-rich analysis of your agent performance; it lets you customize your reporting templates exactly to your call center’s needs.

Measure agents individually or against others, identify skill-gaps, and gain insight on the changes you need to implement when training your workforce.

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